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This Policy applies to all consumers located in the European Union (EU) and the European Economic Area (EEA). Under EU consumer protection law, you have statutory rights of withdrawal. This Policy supplements your statutory rights and does not replace them.
I. Your Statutory Right of Withdrawal
You have the right to withdraw from this purchase contract without providing any reason within 14 days of receiving the goods.
Cancellation Period: To exercise your right of withdrawal, you must notify us of your decision within 14 days of receiving the goods.
How to notify us: Please inform us of your decision to withdraw by a clear statement (e.g., by letter or email).
Time Limit for Returning Goods: After notifying us of your decision to withdraw, you must return the goods to us within 14 days.
II. Return and Exchange Conditions
To process a return or exchange, the goods must meet the following conditions:
Unused goods: The goods must be in new condition and not worn, washed, or altered.
All original labels and tags must be intact and retained.
The original packaging is intact.
All accessories, manuals, etc. that came with the product are complete.
Please provide proof of purchase (such as your order number).
Important Note: According to EU directives, we reserve the right to claim compensation from customers if the value of goods has diminished due to mishandling. This means that if you return an item with obvious signs of use or damage, we may not be able to provide a full refund.
III. Refund Process and Timeline
Notify Us: Please contact us via email at [email protected] to inform us that you wish to exercise your right of withdrawal. Please include your order number and the name of the item.
Returning Goods: We will provide you with a return address and instructions. You will be responsible for the direct shipping costs of the returned goods.
Acceptance and Refund: Once we receive the returned goods and confirm that they meet the conditions (see Section 2), we will issue a refund without delay (and within 14 days of receipt).
We will refund your payment using the same payment method you used for the original transaction. We will not charge any fees for this refund unless you have explicitly agreed to a different method.
Important: If you choose a return method other than standard postage, which is more expensive, you will be responsible for the additional costs.
IV. Exchange Process
If you wish to exchange an item (for example, to change the size or color), please contact us first by email. We will guide you through returning the original item (following the cancellation process outlined above for a refund) and then reordering your new item.
V. Defective Product Handling
If the item you received has a manufacturing defect, your statutory rights are not limited by the 14-day cancellation period. In this case, please contact us immediately at [email protected] with your order details and clear photos/videos of the problem. We will then offer a repair, exchange, or refund under the EU warranty.
VI. Contact Us
If you have any questions about this policy or wish to exercise your right of cancellation, please contact us at:
ALBAVENTURERB INC
Email: [email protected]
Website: https://albaventurerb.com